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American Safety Training, Inc. - OSHA safety & compliance courses
Offers OSHA & California OSHA safety training courses in the USA. Register for a course or shop our online store for OSHA, Cal/OSHA, FMCSR & HAZMAT books, safety training videos, and CD-ROMs.
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How to Achieve Telephone Excellence
In any organization, there is an opportunity for service excellence each time a customer phones, asks a question, complains, or needs assistance. Even if your services are performed without direct, interpersonal communication, each and every caller expects respect and attention - with a prompt resolution to the problem by every customer support professional.
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